Spear Consult works with each client to prioritise key processes based on the value at stake. For each priority process we develop a view of the current state based on operational data, using detailed process maps and analysis to help identify major gaps. We then work together with a cross-functional client team to define a series of principles that will guide the solution generation phase, and create a vision of the future state of each process from the ground up, along with the roadmap to achieve the near and long term results.

Our BPO services are focused on:

Business Process Analysis

We initiate this effort by engaging your people in a comprehensive gap analysis to determine which business requirements are being met by current processes, and which are not. The results are discussed with your stakeholders and prioritised based on the investment of time, capital, and human resources it will require to optimise the business processes. The business process analysis project culminates in a decision to proceed with business process redesign.

Business Process Design

Depth of experience across multiple vertical industries and business functions provides our consultants with the ideal tool kit to effectively design business processes. We deconstruct each business process into individual activities and leverage existing people and supporting technologies to minimise unproductive activities resulting in an optimal business process. These efforts result in significant increases in operational efficiencies and productivity, and are often the prerequisite to other key initiatives, such as technology evaluation, selection, and implementation.